We Have Joined Forces With Webafrica!
Which means you’re now part of the Webafrica family too! We know that moving can be stressful, which is why it is our mission to make the shift as easy as possible and to keep you informed throughout. Check out our easy-to-follow timeline below, so you always know what is about to happen next. And if you have any additional queries don’t hesitate to get in touch.
Phased Migration Timeline
Websurf Joins Forces with Webafrica
Websurf’s vision was always to provide our customers with the best personalised hosting experience, and to make that vision a reality moving forward, we’ve joined forces with a hosting company with a vision very close to our own – Webafrica.
Webafrica has sent you an email, outlining what you can expect during the migration over to their systems.
Let’s highlight important points:
- Migration of All Hosting Services from Websurf – The migration of all the hosting services from Websurf to Webafrica will be a phased migration roll-out (done in batches) over the upcoming months. You’ll receive another communication a few days before your actual migration date, explaining what to expect during the move.
- Control Panel and Webmail Access – You can log into your webmail and control panel as you usually do, by clicking the ‘Login’ buttons above.
- Your Existing Services (Hosting) – For now nothing will change and you’ll be happy to know that the price you’re paying for your services (hosting or ADSL) will not change. When you are migrated over to Webafrica, you will be moved onto cPanel which will give you more flexibility and functionality over KonsoleH.
- Your Existing Services (ADSL) – Again, Webafrica has made things as easy as pie, and everything will remain as is. You can continue to use the service in the same way you are currently doing, and they will send you another communication about how you can manage this service.
Webafrica would like to welcome you to their family and looks forward to being your ‘Everything Web’ partner for many years to come.
Tuesday, 19 April 2016
Webafrica Takes Over Support
Webafrica is now handling all your support queries! This means you will be able to take advantage of their excellent support and vast expertise to get your hosting services running in tip-top shape.
Webafrica will be making this change an easy one by allowing you to use the same support email address you’ve always been using with Websurf. If you have any queries regarding your services or wish to order a new service, just drop them an email on email@example.com between 06h00 to 00h00 any day of the week (including weekends).
Tuesday, 3 May 2016